Frequently Asked Questions

My Account

Subscriber Dashboard Access

Overview

Season Pass subscribers access their dashboard via magic links — one-time-use login links sent by email or SMS. Once a subscriber clicks a magic link, their device is "trusted" for 90 days, meaning they can return to the dashboard without needing a new link each time.

Dashboard URL (for bookmarking):

https://app.buydoubles.com.au/club/{club-slug}/season-pass/subscriber
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Payments & Billing

Subscription Buyout — Pay Remaining Balance in Full

Weekly subscribers can pay their remaining balance in a single payment at any time during the season. This cancels their weekly billing and marks their subscription as paid in full for the rest of the season.

How It Works

  1. Open your dashboard (via magic link or home screen shortcut)
  2. Tap the menu icon (top right)
  3. Tap Pay Remaining Balance to see a quote
  4. Each subscription shows the total amount and weeks remaining
  5. Tap Pay on each subscription — redirects to Stripe Checkout
  6. After payment, the weekly Stripe subscription is cancelled automatically
  7. Dashboard updates to show "Paid in Full"
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